Frequently asked questions

We meet you and your family to understand your goals, and work out the therapy, setting and equipment that will help you reach them. Where suitable, we also begin treatment in the same session. The session length depends on how complex your needs are, and is charged at our usual rates (see "How much is a session?").

Each session is 60 minutes. Longer sessions of 1.5 or 2 hours can be arranged where needed, at a lower hourly rate (see "How much is a session?").

Sessions take place where your goals are best practised: at home, in the community, at a gym or at a clinic.

We provide therapy island-wide. For sessions in Sentosa, a $50 surcharge applies to cover the entry fee, parking and extra travel time. This goes fully to our therapists.

This depends on your goals and condition. We agree on a plan with you at the first assessment and review it as therapy continues. Our aim is for you and your family to have the skills to manage on your own. Some people get there in a few sessions. Others prefer ongoing support, and we are happy to continue for as long as it helps.

Yes, where it supports your goals. We select each piece of equipment for the value it adds to therapy, and most of it is used at no additional charge. Some devices can also be rented for home use, for a small fee.

You can pay by PayNow to Pulse Rehab LLP, at no extra cost. If you prefer to pay by credit card, for example to earn rewards on your card, you can pay through CardUp. A small CardUp processing fee applies.

Coverage depends on your insurance plan. Most insurers need a referral memo from your doctor stating that you require the therapy. We will provide the invoices and supporting documents for your claim. Please confirm the details with your insurance agent or HR department.

Please give us at least 72 hours' notice to cancel or reschedule. Your therapist sets this time aside and is paid only for the sessions they conduct. Thank you for your understanding.

*No charge for medical or other valid reasons, reviewed case by case.

All our occupational therapists, physiotherapists and speech therapists are registered with the Allied Health Professions Council (AHPC) and hold a valid practising certificate. Each therapist also holds their own professional indemnity insurance.